Terms and Conditions of Use

These Terms and Conditions govern access to and use of the comp1ex studios SaaS platform (hereinafter, "the Platform"), which includes solutions for the comprehensive management of hospitality and retail businesses.

Use of the Platform implies full acceptance of these terms. If you disagree, you must refrain from using the services.

The Platform provides point-of-sale solutions for hospitality and retail: POSRetail for shops, plus an offline desktop POS, QR Web, Commander, a self-ordering kiosk and KDS.

The desktop application operates with a local database (SQLite) and automatically synchronizes with the cloud (Supabase) when internet connection is available.

Data is hosted on servers within the European Union (region eu-west-3) in compliance with current data protection regulations.

The Platform constitutes a Computerized Invoicing System (SIF) in accordance with Royal Decree 1007/2023, of December 5, and Order HAC/1177/2024.

Access to the Platform requires a valid license. Each license is linked to an establishment and to a user authenticated through Supabase Auth.

The user is responsible for maintaining the confidentiality of their access credentials and all activity performed under their account.

The user agrees to provide truthful and up-to-date information, including the tax data necessary for invoice issuance.

The Platform operates as a Computerized Invoicing System (SIF) in accordance with Royal Decree 1007/2023, which develops the requirements of Article 29.2.j) of Law 58/2003, General Tax Law, and Order HAC/1177/2024 which establishes the technical specifications.

The system guarantees the integrity, preservation, accessibility, readability, traceability and inalterability of invoicing records. Each invoicing record includes a chained hash linking each invoice to the previous one, ensuring that alteration or deletion cannot occur without detection.

The Platform supports automatic submission of invoicing records to the AEAT through the VeriFactu system, generating signed XML messages in accordance with the SuministroLRFacturasEmitidasV1 schema. The licensee is responsible for activating and correctly configuring submission to the AEAT.

The SIF producer issues the responsible declaration provided for in Article 13 of Royal Decree 1007/2023, declaring that the software complies with the requirements established in said regulation. This declaration is available to the AEAT upon request.

The user, as a taxpayer, is responsible for the correct issuance of invoices in accordance with Royal Decree 1619/2012, of November 30, approving the Invoicing Regulation, and other applicable tax regulations.

The user must ensure that the system's tax configuration (invoice type, series, tax rate, VAT regime) matches their particular tax situation. comp1ex studios provides the tools but does not provide tax advice.

The user is responsible for preserving invoicing records for the legally established period (minimum 4 years under Article 25 of RD 1007/2023) and making them available to the Tax Administration when required.

All software, source code, design, trademarks, logos and content of the Platform are the property of comp1ex studios or its licensors and are protected by Spanish (Royal Legislative Decree 1/1996, Intellectual Property Law) and European intellectual and industrial property legislation.

The user is granted a limited, non-exclusive, non-transferable and revocable license to use the Platform in accordance with these terms during the term of their subscription.

Reproduction, modification, distribution, public communication or any other form of exploitation of the Platform without express written authorization is prohibited.

Data entered by the user into the Platform (products, customers, orders, invoices) is the property of the user. comp1ex studios acts as data processor with respect to such data.

The user may export their data at any time through the Platform's functionalities or by requesting it from the support service.

comp1ex studios shall not be liable for indirect, incidental, special or consequential damages arising from the use or inability to use the Platform, including loss of profits, business interruption or data loss, except in cases of willful misconduct or gross negligence.

comp1ex studios does not guarantee uninterrupted service availability and shall not be liable for interruptions caused by network failures, scheduled maintenance or force majeure.

In no event shall comp1ex studios be liable for tax consequences arising from incorrect configuration of the system by the user.

comp1ex studios reserves the right to suspend or cancel access to the Platform in case of breach of these terms, fraudulent use or non-payment.

The user may cancel their subscription at any time. After cancellation, data access will be maintained for a period of 30 days for export.

Obligations regarding preservation of invoicing records under RD 1007/2023 shall survive termination of the contract. comp1ex studios will cooperate with the user to ensure compliance with such obligations.

The processing of personal data is governed by our Privacy Policy, which forms an integral part of these terms.

comp1ex studios acts as data processor with respect to the user's customer, product and transaction data, in accordance with Article 28 of the GDPR. The data processing terms are available upon request.

These terms are governed by Spanish law. In particular, Law 34/2002, of July 11, on Information Society Services (LSSI-CE), Law 7/1998, of April 13, on General Contracting Conditions (LCGC), and the Civil Code apply.

For the resolution of any dispute, the parties submit to the Courts and Tribunals of the city of the Controller's registered office, unless applicable regulations establish a different jurisdiction.

If the user qualifies as a consumer under Royal Legislative Decree 1/2007, the jurisdictional provisions of said regulation shall apply.

In accordance with Regulation (EU) 524/2013, consumers may access the European Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr to resolve disputes arising from online service contracts.

comp1ex studios reserves the right to modify these terms. Changes will be notified at least 30 days in advance by email and publication on the Platform.

Continued use of the Platform after the modifications take effect implies acceptance of the new terms.

For any queries related to these terms, contact us at comp1exstudio@gmail.com.

comp1ex studios commits to responding to queries within a maximum of 5 business days.